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QUESTIONS? 248.688.9563
QUESTIONS? 248.688.9563

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Shipping Info

Shipping
 

Thank you for shopping at CollegeJewelry.com, we appreciate your business. Standard shipping on all of our products is provided FREE of CHARGE. If you need your items to arrive a little quicker, we have several options available upon check-out. Whenever we have a valid email address we will provide tracking numbers so you can check the progress of your item.

  • Standard Shipping (Free Shipping) - USPS First Class Mail. Normally delivered within 2-10 business days from when the package is shipped.
  • Priority Mail – USPS Priority Mail. Normally delivered within 2-3 business days from when the package is shipped. Includes Saturday Delivery.
  • Home/Ground – FedEx Ground/Home Delivery. Delivered within 2-4 business days from when the package is shipped.
  • Two Day – FedEx 2Day Shipping. Delivered in 2 business days from when the package is shipped. 
  • Two Day AM -Fedex 2Day Shipping with AM delivery. Delivered in 2 business days from when the package is shipped. 
  • Overnight – FedEx Overnight. Delivered in 1 business day from when the package is shipped.

Most orders are shipped within 1-2 business days however some items are made to order and may take longer to ship. If you need your order to ship the same day it is ordered please give us a call and check availability. Rarely do we have a problem with delivery however if you do experience a delay the best place to start checking is with your local post office or carrier. We will do whatever we can to help on our end to resolve any delivery issues. As always, if you have any questions on shipping please give us a call between 8am and 6pm EST. 

Satisfaction Guaranteed

We believe in our products so much that if you are not happy with the quality or workmanship on any of our items, we will refund your money. Simply follow the return process explained below to setup a return and if you have any questions or concerns feel free to reach us at 248-688-9563. Returns must be setup and the return package post marked within 30 days of receiving the item to be eligible for a refund. We will verify this requirement before providing return information and when we receive a return at our return address. We may also reject a refund for an order if it is post marked after this 30-day period and send the item back to you in a timely manner.

If you would like to return an item for a refund or exchange the item you purchased for an item of equal or lesser value, please email sales@collegejewelry.com with the subject line: Return Request followed by your order number or call 248-688-9563 to receive return information. We will provide a return authorization number if your order is eligible for a return as well as a return address to mail the item back to. After you receive the return authorization number from us either over the phone or through email, please write the return authorization number somewhere on the package. Please send the item in it's original condition and original packaging to the address provided either over the phone or in response to your return request email. We do need the plastic bag and/or box that the item was received in. This bag and/or box has the hologram attached to it making the item officially licensed and an indicia sticker which are both needed in order for us to finish the return setup. If the item is not returned in original condition, the return can be rejected and the item returned to you. Be sure to send the item in either a box, padded mailer, or padded envelope similar to what the item was received in. If you still have the original package the item was shipped in, you can most likely re-use it as long as you tape it closed and there are no holes in it. Please do not send the item in a regular letter envelope because it will rip out and we will not be able to accomplish anything with the order if there is no product in the letter envelope when it is received.

If an item is sent back to us without proper return information we may call to inquire what you would like done with the order.